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Frequently Asked Questions

 

See our most FAQs below.

  • Where do you ship? Do you ship internationally?

    Currently, we ship to the 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico. Right now, we do not ship internationally. We are hoping to ship internationally soon. We just need a little time to work our the details.

  • Can I return and/or exchange my candle(s)?

    Please read about returns and exchanges here.

  • Are free samples available?

    No, we do not offer free samples. However, we will soon introduce 4oz candles! This way you can try our scents, before committing to our larger vessel. If you are interested in samples for wholesale, please email us at wholesale@sensualcandle.co

  • How long will my candles stay fresh and what is the best way to store them?

    Candles can stay fresh for quite a while. Actually, the longer they sit (cure) the better the fragrance throw. You can store them almost anywhere. If you are using them in your bathroom or around your tub, avoid getting water in the wax. If you live in a warmer city, avoid window sills and too much light exposure because the wax can melt.

  • Can I reuse the candles glass?

    Yes, please do! Our candle glass can be reused as a drinking glass, vase, pencil holder, etc. Once you have fully burned the candles, simply hand wash the glass in warm water and soap. Make sure to remove all labels and the wick before washing.

  • Are your fragrances phthalate-free?

    Yes, all Sensual Candle Co.’s fragrances are phatalate-free. We hand-select fragrances and it is important their composition is phthalates free. Phthalates are chemicals used to make plastic flexible and harder to break. Recently, there have been concerns phthalates can cause health issues when exposed to high levels. Read more about phthalates here.

  • The candle I want is out of stock. When will it be in stock again?

    We try to keep all of our candles in stock. We are a growing company and every once in awhile, we need a few days to play catch up. Please email us at hello [at] sensualcandle.co to request an estimated back in stock date for any of our candles. There's also a back in stock email form on the product pages for the items that are out of stock. If you submit you email, you will be notified as soon as the candle in back in stock.

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