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Returns + Exchanges


  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Additional non-returnable items: Gift cards
  • To complete your return, we require a receipt or proof of purchase.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

  • If you haven’t received a refund yet, first check your bank account again. 
  • Then contact your credit card company, it may take some time before your refund is officially posted. 
  • Next contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: PO Box 22-7792 Miami, FL 33222

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return via email.

To return your product, you should mail your product to: PO Box 22-7792 Miami, FL 33222

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Let customers speak for us

32 reviews
The Little Things
Thank you for sharing your experience Megan! We'd love to see how you reuse your candle glass. Also, we really appreciate your compliment on our custom service. ☺️
I adore this scent!
Thanks Shaina! We're so happy you've loved every scent. We can't wait for you to try Lowkey. It's the perfect morning candle!
Smells so good!
We love it! We try to make the unboxing experience as enjoyable as possible. Your suggestions have been noted. Stay tuned! :)
Burns great, like the smell
Thank you for the great feedback Cassie! We love hearing honest feedback from our customers. We are actively working to launch a scent discovery set. Please stay tuned. :)
Sharp and stylish!
Love it! Thanks, Rachel.