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Returns + Exchanges

Returns

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Additional non-returnable items: Gift cards
  • To complete your return, we require a receipt or proof of purchase.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

  • If you haven’t received a refund yet, first check your bank account again. 
  • Then contact your credit card company, it may take some time before your refund is officially posted. 
  • Next contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sensualcandle.co.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sensualcandle.co and send your item to: PO Box 22-7792 Miami, FL 33222

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return via email.

Shipping
To return your product, you should mail your product to: PO Box 22-7792 Miami, FL 33222

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Reviews

Let customers speak for us

170 reviews
97%
(165)
2%
(3)
1%
(1)
0%
(0)
1%
(1)
A
Glow Sensual Candle
Alexandria Marsh
Love it

Love the smell, especially after cleaning up

K
Glow Sensual Candle
Kareemat Ayodeji
Loveee the smell!

A light airy scent that lingers in the air.

L
Duo Sensual Set
Lexus Dennis
Shai is… OMG!

I absolutely LOVE Shai. It’s so sexy and warm and inviting. I was not a fan of Femme at all. It reminded me of a Candy I tried as a kind that has that sickly sweet smell. While I’m not saying it stinks (because it absolutely doesn’t), I just personally wasn’t a fan. I did reach out to exchange Femme for Shai and the owner offered to replace the candle free of charge and allowed me to regift Femme (I paid for the third candle as I didn’t want to take advantage of a fellow maker just because I didn’t like something and their kindness about the situation made me feel compelled to do so)

H
Sensual Set Trio
Hailey M.
Amazing candles

They arrived in tact and beautiful as ever. I had Shai already, but wanted to try the other two. They're all lovely scents and compliment each other well. Shai is definitely the most masculine scented, Femme being the sweeter feminine one (as you may have guessed lol), with Lowkey kind of just smelling like soap. Not really in between, just soapy. Overall, amazing candles! I will be purchasing more.

C
Duo Sensual Set
Colorado Puppy Mom
Favorite candles

We love everything about these candles!!! The scents are great and the wooden wicks provide a great subtle background sound - like a small flickering fire). We’ve reordered 3 times already!