Sensual Candle Co. accepts orders 24/7 and we ship orders Monday - Friday, excluding all holidays.
Orders are sent via USPS Priority Mail from Miami, FL. USPS Priority transit times vary per state but typically deliver within 3-4 business days. During the busy fall/holiday season, USPS may experience delays. These delays are out of our control.
Orders are processed in the order they are received. After placing your order, processing takes 1 to 3 business days. Please note transit time doesn't include our order processing time. These days are in addition to the transit time. As soon as your candle(s) ship, you’ll receive a shipment notification email with a tracking number.
If your order qualifies for free shipping, it will be sent via USPS Priority Mail.
All domestic orders over $100 will received free shipping via USPS Priority.
All other orders will pay a flat rate which is provided once you provide your shipping address in the checkout. All of our orders are shipped via USPS Priority or USPS Priority Express.
Sensual Candle Co. currently ships to all 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.
We currently do not ship internationally, but we are working on it. Tag us @sensualcandleco on Instagram and to let us know where you live!
Having problems with tracking?
We hate when that happens! Sometimes it can take USPS 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, shoot us an email at email@example.com and we will look into it.
Can I edit my shipping address?
If you order has not shipped yet, please email us at firstname.lastname@example.org. If you order has shipped, we can't change the shipping address. However, you can contact USPS and request a package intercept. There's no guarantee. You will be responsible for any fees associated with intercepting your package. Sensual Candle Co. is not responsible for packages being delivered to the incorrect address due to the wrong address or incomplete address provided by the customer. If your package is returned to us due to the inability to deliver, you are responsible for the shipping cost to return the package back to you.
My package was lost or stolen. What now?
We are not responsible for packages that have been marked as delivered but its appears the package may have actually been stolen. We send emails to let the customer know when the package is out for delivery. It is your responsibility to retrieve your package.